Shipping and return policies for Mordgrimm
- Shipping Info
We try to send out all packages with 48 hours, but sometimes it can take longer. Please be patient and wait a week until chasing up your order. Special packaging is used for vinyl to protect the corners. Where stock is not sealed, the record is sent outside the cover to avoid knifing.
Postage costs have recently increased in the U.K. and this will be reflected in postal charges. If the actual cost is much less than the amount paid then we will refund the difference, but sometimes we will send items registered where the order is of some value.
- Return Policy
All orders are sent with proof of posting, but we cannot be held responsible for any orders that go undelivered or missing. Mail order items are sold with only a small mark-up and replacing items for free is not viable.
If you wish to guarantee that your order is delivered by the Postal Service, we are now providing an option for U.K. customers to pay for Delivery Confirmation. Please note that the cost for international customers is £5.15 per parcel, so contact us if you wish to add this option. Any items returned to us as undelivered can be sent out providing that the customer pays the extra postage. Otherwise we will refund the customer for the cost of the goods only.